About
Airbnb & Vrbo Vacation Rental Management for Great Smoky Mountains
Meet the team behind Grand Welcome Great Smoky Mountains: Tatum Heiliger, Jonathan Mouton, Steven Brown, Alex Buchanan, Joanne Oh, Taylor Porter, Samantha Maher, Cat Marx.
We believe in mixing a personal touch with the latest technologies and data-driven strategies to ensure outstanding property performance. We have years of experience in customer relations, marketing, project management, and advertising, so we know exactly how to promote properties and attract high-quality guests.
At Grand Welcome Great Smoky Mountains, our mission is to provide exceptional vacation rental property management services that prioritize the unique needs of each of our four clients:
Our Great Smoky Mountains Airbnb & Vrbo Property Management Team
At Grand Welcome of the Smoky Mountains, we understand that your vacation rental property is a valuable investment. That's why we offer personalized, boutique-style vacation rental management services. We leverage strong local partnerships and cutting-edge technology to deliver exceptional housekeeping and maintenance. Our goal is to provide a unique property management experience tailored to your goals while preserving the welcoming spirit of The Smokies.
Tatum Heiliger
Business Development Director
Hi! I’m Tatum, Business Development Director. With a background in education and leadership, my career has always been centered around building strong relationships and delivering meaningful results. Having stayed in hundreds of short-term rentals across the U.S., Europe, and Africa, I bring a guest-first perspective that helps properties stand out. I use that insight to help homeowners increase bookings, improve guest experience, and maximize their return with a strategy that actually performs.
Jonathan Mouton
General Manager
Jonathan leads Grand Welcome of the Smoky Mountains with over a decade of hospitality leadership experience, including roles with Marriott, Hilton, and cruise lines—focused on exceptional guest and owner experiences.
Building community in Tennessee and helping partners reach their full revenue potential in the Smokies.
Steven Brown
Franchise Partner
Steven is a proud Tennessean, U.S. Army Veteran, and Grand Welcome franchise partner serving Gatlinburg, Sevierville, and Pigeon Forge with boutique vacation rental management.
The welcoming spirit of the Smoky Mountains and connection to the local tourism community.
Alex Buchanan
Franchise Partner
Alex partners on strategy and market development for Grand Welcome of the Smoky Mountains, applying discipline from eight years as an Aviation Officer and helicopter pilot.
Local chess clubs, Gatlinburg Arts and Crafts Community, and welcoming visitors to the Smokies.
Joanne Oh
Marketing Manager
Joanne leads marketing storytelling and brand presence for Grand Welcome markets, bringing Army leadership and strategy into hospitality marketing.
Trail time with her dog, wildlife spotting, and hidden waterfalls in the Smokies.
Taylor Porter
People Manager
Taylor is People Manager for Grand Welcome Great Smoky Mountains, drawing on nine years of U.S. Army leadership to build a culture where teams thrive.
Misty forests, fall colors, and the peaceful landscape of the Great Smoky Mountains.
Samantha Maher
Guest Service Manager
Samantha leads guest services for Grand Welcome of the Smoky Mountains, building five-star stays with a decade of customer service and team leadership experience.
Creating unforgettable guest experiences and helping owners get the most from their investments.
Cat Marx
Accounting Manager
Cat oversees accounts payable and owner financial operations, bringing a decade of teaching experience and a sharp focus on clear, accurate reporting.
Hiking among the trees near the Little Pigeon River in the Smoky Mountains.